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Terms of service

General terms and conditions

1. Basic regulations

The following terms and conditions apply to contracts that you conclude with us as a provider (LINDFALL, Iris de Graaf, Auweg 1a, 82439 Grossweil, Germany) via our online store, www.roalista.com. Unless otherwise agreed, the inclusion of any terms and conditions of your own used by you is contradicted.

A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her independent professional or commercial activity.

2. Conclusion of the contract

  • The subject of the contract is the sale of goods.

  • Already with the placement of the respective product on our website, we submit a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the item description.

  • The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are stored in the "shopping cart". Using the corresponding button in the navigation bar, you can call up the "shopping cart" and make changes there at any time.

After clicking the button "Checkout" or "Proceed to order" (or similar designation) and entering the personal data as well as the payment and shipping terms, the order data will finally be displayed as an order overview.

If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as a payment method, you will either be redirected to the order overview page in our online store or to the website of the instant payment system provider. If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, on the website of the provider of the instant payment system or after you have been redirected back to our online store, the order data will be displayed as an order overview.

Before sending the order, you have the option to check the information in the order overview again, to change (also via the "back" function of the Internet browser) or to cancel the order. By sending the order via the corresponding button ("order with obligation to pay", "buy" / "buy now", "order with obligation to pay", "pay" / "pay now" or similar designation) you declare the legally binding acceptance of the offer, whereby the contract is concluded.

Your requests for the preparation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g. by e-mail), which you can accept within 5 days (unless a different deadline is specified in the respective offer).

The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by e-mail to the part You must therefore ensure that the e-mail address you have provided to us is correct, the receipt of e-mails is technically ensured and, in particular, is not prevented by SPAM filters.

3. Customized goods

You shall provide us with the suitable information, texts or files required for the individual design of the goods via the online ordering system or by e-mail at the latest immediately after conclusion of the contract. Any specifications we may have regarding file formats must be observed.

You undertake not to transmit any data whose content infringes third-party rights (in particular copyrights, rights to a name, trademark rights) or violates existing laws. You expressly release us from all claims asserted by third parties in this context. This also applies to the costs of legal representation required in this context.

We do not check the transmitted data for correctness of content and therefore assume no liability for errors.

4. Special agreements on offered payment methods

(1) Payment by SOFORT / instant bank transfer
If you select the payment method Sofort / Sofortüberweisung, the payment will be processed by the payment service provider Sofort GmbH (Theresienhöhe 12, 80339 Munich, Germany; "SOFORT"). Sofort GmbH is a company of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden). Prerequisite for the use of the payment method by SOFORT is that you have an online banking account activated for this purpose. During the payment process in the context of the order you have to legitimize yourself accordingly and confirm the payment instruction to SOFORT. Your bank account will be debited immediately after placing the order. You can find more information about SOFORT at https://www.klarna.com/sofort/.

(2) Payment via Klarna
In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna"), we offer the following payment options. The payment will be made to Klarna in each case:

  • Invoice ("Pay Later"): The Klarna Invoice Terms and Conditions for Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice; the terms and conditions for the option to extend the payment term can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/due_date_extension
  • Installment Purchase ("Financing"): For more detailed information on installment purchases, including the General Terms and Conditions and the European Standard Information for Consumer Credit for Germany, please visit https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/account; for the terms and conditions of the "Pay in 3 installments" payment option, please visit https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/paylaterin3.
  • Direct debit ("Pay Now")
  • Credit card

The use of the payment methods invoice and / or installment purchase and / or direct debit requires a positive credit assessment. In this respect, we forward your data to Klarna for the purpose of the address and credit check as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check.

More information about Klarna and the Klarna Terms of Use for Germany can be found at
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user and https://www.klarna.com/de/.

(3) Payment via "PayPal" / "PayPal Checkout
If you select a payment method offered via "PayPal" / "PayPal Checkout", the payment will be processed via the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" are displayed to you under a correspondingly designated button on our Internet presence as well as in the online ordering process. For payment processing, "PayPal" may use other payment services; if special payment conditions apply, you will be informed of these separately. You can find more information about "PayPal" at
https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.


5. Right of retention, reservation of title

  • You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

  • The goods remain our property until full payment of the purchase price.

6. Warranty

  • The statutory rights of liability for defects shall apply.
  • As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible If you fail to do so, this will not affect your statutory warranty claims.

  • If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to be agreed if you were informed of the same by us before submitting the contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

7. Choice of law

German law shall apply In the case of consumers, this choice of law shall only apply to the extent that the protection granted by mandatory provisions of the law of the country of the consumer's habitual residence is not withdrawn as a result (favorability principle).

The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.

Alternative dispute resolution

The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.

Information on the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the possibilities of correction are carried out in accordance with the regulations "Conclusion of the Contract" of our General Terms and Conditions (Part I.).

Contract language, contract text storage

  • Contract language is German.

  • The complete contract text will not be stored by us. Before sending the order via the online shopping cart system, the contract data can be printed out or electronically saved using the print function of the browser. After receipt of the order by us, the order data, the legally required information for distance contracts and the General Terms and Conditions will be sent to you again by e-mail.

  • In the case of quotation requests outside the online shopping cart system, you will receive all contract data as part of a binding offer sent to you in text form, e.g. by e-mail, which you can print out or save electronically.


Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

Prices and payment methods

  • The prices listed in the respective offers as well as the shipping costs represent total prices They include all price components including all applicable taxes.

  • The shipping costs incurred are not included in the purchase price. They can be called up via a correspondingly designated button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne additionally by you, unless free shipping has been promised.

  • Any costs incurred for the transfer of funds (transfer fees or exchange rate fees of credit institutions) shall be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.

  • The payment methods available to you are shown under a correspondingly designated button on our Internet presence or in the respective offer.

  • Unless otherwise specified in the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.


Delivery conditions

The delivery conditions, the delivery date as well as any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.

Insofar as you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or any other person designated to carry out the shipment.

Legal liability for defects

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I). These terms and conditions and customer information have been prepared by the lawyers of the Händlerbund, who are specialized in IT law, and are permanently checked for legal conformity.
Last update: 29.11.2022

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